Note
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Payments by Credit cards, US postal money order, cashier's check We accept these fine cards.      How To Order |
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If you have any questions on any item, just call 330)USA-1000 / 330 872-1000 New location after 4/09 or shoot us an e-mail We will try and assist you with the various questions and options before ordering. | |
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You can Place your order by e-mail to: ductedfann@aol.com | |
| 1. | We will need your full name and address including country and zip or postal code | |
| 2. | Items and quantity you wish | |
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If requested, you will receive a confirmation of your order in 24 hours with total cost including shipping via e-mail in the form of a invoice. note if you have trouble reading your invoice that comes in an e-mail print it
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Send us an e-mail with the approval (return copy of the invoice) of your order and send us your payment via postal service to: | |
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Ductedfans
P.O. Box 13848 Fairlawn,OH 44333 |
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Your order will be shipped as soon as possible after we receive your payment. |
| Products Availabilty | ||
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Most small products in stock are shipped within 24 hours of the arrival of your payment Larger items such as Large jets 1:5 to 1:10 like L-39, Me262, F-22 etc have to be packaged at time of payment | |
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For anything not in stock. Special orders must be pre-paid. | |
| 1. | As orders come in, we have to process them, large quantitys of various items come in at once in large containers, so we must repack them for individual orders. . | |
| 2. | When we have an order together, we inform you. | |
| 3. | We place the order and immediately pay for it in full; this sets in the pricing. | |
| 4. | For most import planes, delivery of the order may take 6 to 16 weeks. | |
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| Packing and Shipping | ||
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Prices on the web site do not include shipping. Please contact us before sending payments. | |
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We ship orders via FedEx (four to seven business day), Dhl, Priority Mail, and First Class Mail. | |
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Brown busted to many of my planes so brown can't do it for me. But if you like we will ship your items via Mr Brown for an additional handling fee, and we will use it only if you insist. | |
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Priority Mail delivery is a good option for customers
in Alaska, Hawaii, and Puerto Rico. Note: 1:5 size planes as well as large or custom build orders, may have to be shipped as freight, that may not be home deliverable, Many items cannot be sent via Priority Mail due to size restrictions. |
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We will clearly state Shipping & Handeling charges on your invoice, shortly after your order. Shipping cost depends on destination and service. Duties and taxes are to be paid by buyer in their country if afflicable. | |
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You must state that you want insurance, we will purchase the insurance in your name. International orders Shipped through the US postal service do not quilify for insurance. Multipal carriers. | |
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If you require signature request, ie if you want your items to be singed for at your recieving location, your must request that in an e-mail to us. We can not be responsible for packages after they reach your location. | |
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You should receive an e-mail with a Tracking Number. | |
| Orders Outside USA | ||
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Payments are best done by international money order or wire transfer. | |
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An additional $24.00 US dollars will be charged to cover bank fees for wire transfers. | |
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International orders Shipped through the US postal service do not quilify for insurance. Multipal carriers. | |
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Orders will be sent as soon as our bank/s confirms deposit of your payment. Duties and any intrance fees to buyers shipping location, are to be paid by buyer. If Fees are not paid by buyer, they will be charged to next invoices. | |
| When Your Order Arrives... | ||
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Before you sign for the shipment, inspect all cartons for visible damage and note it on the delivery record. If the box(es)/packages are ok, open packages with care, cut only tape sealing box shut. Do not cut walls of box/carton ... we use tape, glue staples to hold some items in place against the carton walls. If contents are damaged, please contact the carrier immediately for inspection do not discard any packing items. We will help you with the damage claim process. Also please let us know right away if you think something is missing, once a box(es)/packages or item has been opened it is at our desecration to inspect the goods and issue any type or portion of refund if applicable(See restock fees). | |
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Special orders or Built planes, fans, and products. It is your responsibility to fully check all components on your craft/item before you fly/run them. Ductedfans.com and its agents cannot be held responsible for damages to the craft, persons, or personal property after it is delivered to buyer, All planes, jets, craft should ways be flight checked first in a safe invirorment prior to a full run or flight. You should not put anything in to a moving fan, prop, or turbine. You should take care to not have anything n front of a runnuig Fan, prop,or Turbine. Inckuding but not excludine anything, Lose clouthes, body parts, hair, tools etc. (See warranty section) and If you receive any item that fails to meet your expectations in any way, please contact us immediately. Return Authorization (RA) |
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Due to the technical nature of electronic products on the site Ductedfans.com they are not returnable for refund, exchange or credit(NO REFUND, EXCHANGE, OR CREDIT). All defect or warranty claims Must be processed through the manufacturer. Ductedfans.com is not authorized by the manufacturer to cover warranty/s of there products. **Non electrical Items may be returned within 28 days, and you will need a Return Authorization number (RA) Via e-mail. A 20% restock fee will apply to any returnable item. Returns must be sent insured in the original cartons, with all the original packing materials in place. We are not responsible for damage of returns due to improper packing. Shiping damage claims are the responsibilty of the shipping contrctor ie you. Shipping is none refundable. Merchandise returned without an RA, or sent COD, will be refused. Damage due to original shipping (from Ductedfans to you) must be brought to our attention imediatly by e-mail or voice(phone)and e-mail at the time of delivery if possible. Happy Building, dreaming, and flying Last amended /07 |
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